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Legal

Terms of service

The agreement between Hubber and the businesses that subscribe to it. Please read it before you sign up.

Last updated: 6 August 2026

1. Who this agreement is with

These terms are between you — the business subscribing to the service, referred to as "you" or "the Customer" — and [TO CONFIRM: registered company name and number], registered at [TO CONFIRM: registered office address], referred to as "Hubber", "we" or "us". [TO CONFIRM: VAT registration number, or confirmation that Hubber is not VAT registered].

By creating an account or using the service you accept these terms. If you are accepting on behalf of a company, you confirm you are authorised to bind it.

2. The service

Hubber is web-based job management software for trade and field-service businesses. It covers quoting and estimates, scheduling and dispatch, job records and photos, invoicing and payments, customer communications, fleet and vehicle checks, stock, accounting summaries, and staff and HR management including time and attendance, training and payroll figures.

We provide the software as it stands from time to time. Features are added, changed and occasionally withdrawn as the product develops. We will not remove a feature you depend on without reasonable notice where we can avoid it.

Hubber is a tool, not professional advice. The accounting, VAT, payroll, HR and compliance features help you record and organise information — they do not constitute accounting, tax, legal or employment advice, and you remain responsible for the accuracy of what you record and for meeting your own legal obligations.

3. Accounts and access

  • You are responsible for everything done under your account, including by the users you invite.
  • Keep credentials secure. Tell us promptly if you believe an account has been compromised.
  • You control which of your staff get access and at what permission level. Set those permissions carefully — HR, payroll and employee-relations areas hold sensitive personal data.
  • Public links the software generates — payment, quote, client portal and contract signing links — grant access to whoever holds them. Share them only with the intended recipient, and revoke or rotate them if a link is exposed.

4. Subscriptions, billing and price changes

  • Subscriptions are sold on the plans shown on our pricing page and are billed in advance through Stripe, our payment processor. We do not see or store your card details.
  • Your subscription renews automatically for the same period until you cancel it. You can cancel at any time from the billing portal in your account.
  • Cancelling stops future renewals. Fees already paid for the current period are not refunded, and you keep access until the end of that period.
  • A free trial, where offered, lasts 14 days and is offered once per company. You enter a card when you start it; nothing is charged during the trial, and the first payment is taken when it ends unless you cancel before then.
  • We may change prices. Existing subscribers will be given at least [TO CONFIRM: notice period before a price change takes effect] before a change applies to their renewal, and can cancel before it does.
  • If a payment fails we may suspend access until it is resolved. We will attempt to contact you first.
  • Some features depend on services you connect and pay for yourself — for example your own Mollie account for taking customer payments, or a WhatsApp Business account. Those are separate arrangements between you and that provider and are subject to their own fees and terms.

5. Acceptable use

You must not:

  • Use Hubber for anything unlawful, or to store or send unlawful content.
  • Send marketing or other messages to people who have not consented, or who have opted out. You are responsible for compliance with UK GDPR, PECR and the WhatsApp Business Messaging Policy for anything you send through the platform.
  • Upload malware, attempt to breach the security of the platform, probe or scan it, or try to access another Customer's workspace or data.
  • Scrape, resell, sublicense or white-label the service, or use it to build a competing product.
  • Place an unreasonable load on the platform, including automated bulk requests outside the documented interfaces.
  • Upload personal data you have no lawful basis to hold, or special category data — such as health information in incident reports — without a proper basis under Article 9 of UK GDPR.

We may suspend or terminate an account that breaches this section. Where the breach is serious or unlawful we may do so immediately and without notice.

6. Your data belongs to you

You own the data you and your staff put into Hubber — your clients, jobs, photographs, quotes, invoices, staff records and messages. We claim no ownership of it and we do not sell it, rent it, or use it to train artificial intelligence models.

You grant us a limited licence to host, store, transmit, back up and display that data purely so that we can operate the service for you, and to do so through the sub-processors listed in our privacy policy.

7. Data protection — our role

For the personal data of your clients and your staff, you are the data controller and Hubber is your data processor. We process that data only on your documented instructions, which these terms and your use of the product's features constitute. We keep it confidential, apply appropriate security measures, use only the sub-processors we disclose, assist you with data subject requests and breach notification, and delete or return the data at the end of the agreement.

For your own account and subscription data, Hubber is the controller. [TO CONFIRM: whether a separate signed Data Processing Agreement is offered to Customers, and how they request it] Full detail is in the privacy policy.

8. Availability

We work to keep Hubber available and reliable, but we do not guarantee any level of uptime. There is no service level agreement and no uptime commitment in these terms. The service may be unavailable because of maintenance, deployments, or a failure at one of the third-party providers we depend on for hosting, database, email or payments.

Optional integrations — email, payments, mapping, AI, WhatsApp and push notifications — depend on external providers and may stop working or change behaviour outside our control. The software is written so that these degrade rather than break the rest of the product, but we cannot guarantee their availability.

The service is provided "as is" and "as available".

9. Limitation of liability

Nothing in these terms limits liability for:

  • Death or personal injury caused by negligence.
  • Fraud or fraudulent misrepresentation.
  • Anything else that cannot lawfully be limited.

Subject to that, and to the extent permitted by law:

  • We are not liable for loss of profit, loss of business, loss of goodwill, loss of anticipated savings, or any indirect or consequential loss.
  • We are not liable for loss or corruption of data caused by your own actions, by a user you gave access to, or by a third-party service you connected.
  • Our total liability arising out of this agreement in any twelve-month period is capped at [TO CONFIRM: liability cap — the total fees you paid us in the twelve months before the claim is proposed].

You are responsible for keeping your own copies of anything you cannot afford to lose. The export tools in the product exist for that purpose.

10. Termination and what happens to your data

  • You may cancel at any time from the billing portal.
  • We may terminate for a material breach of these terms that is not corrected within 14 days of us asking, or immediately for a serious or unlawful breach.
  • After termination you will have [TO CONFIRM: data export window after termination — 30 days is proposed] to export your data. We will help you get it out if you ask.
  • After that window we will delete your workspace and its data, including files in storage, within [TO CONFIRM: deletion deadline after the export window closes]. Records we must keep for legal or accounting reasons — principally billing records — are retained for the period the law requires. Backups are overwritten on their normal cycle.
  • You can request deletion sooner. See the data deletion page.

11. Support

Support is by email at ryan@rrwebdesign.co.uk. There is an in-app Help Centre covering every feature. [TO CONFIRM: support response targets, if any are to be promised]

12. General

  • You may not transfer this agreement without our consent. We may transfer it as part of a sale or reorganisation of the business, on notice to you.
  • If any part of these terms is found unenforceable, the rest continues to apply.
  • A delay in enforcing a right is not a waiver of it.
  • These terms, together with the privacy policy, are the entire agreement between us about the service.
  • Nobody other than you and us has any right to enforce these terms.

13. Changes to these terms

We may update these terms as the service develops or the law changes. The "last updated" date at the top shows the current version. For material changes we will email account holders before they take effect. Continuing to use Hubber after that means you accept the updated terms; if you do not, you may cancel.

14. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.

15. Contact

ryan@rrwebdesign.co.uk · gethubber.com · [TO CONFIRM: registered office address]