Hubber questions and answers

Hubber runs a trade job from start to finish in one system. An enquiry comes in, you survey and quote, the customer signs online, you put a crew on the rota, the crew works through your checklist on their phones, and the invoice and payment follow. Staff, vans, stock and accounts sit around that same job record.

Businesses that send people and vans to a customer's address. It was built inside a removals, storage and clearance company, and the same set-up suits electricians, plumbers, landscapers, cleaners and storage firms because you name your own services, checklists, forms and emails. See the industry pages for examples.

Most owners can send a first quote on the day they sign up. New companies see a short set-up checklist on the dashboard covering services, the price book, the team, payments and customer emails. The fuller set-up, such as your own job checklist and enquiry form, can be done over the first week. How it works lists the steps in order.

There is no automatic import from other job software today. Most companies add customers as enquiries and jobs come in, and the survey has a question for work already quoted elsewhere so nothing is priced twice. If you have a large list to move, tell us what you have.

Yes. Hubber has a Help Centre inside the app with more than 100 step-by-step guides, and each page has its own short help panel. There is also a Contact support button inside Hubber for anything the guides do not answer.

No. Hubber runs in a web browser on a computer, tablet or phone. There is nothing to install on an office computer and no server to look after.

You send a link. The customer opens the quote on any phone or computer, reads the lines and your terms, types their name and signs. If the job needs a deposit, Hubber raises the deposit invoice at that moment. See quotes.

Yes. You can revise a signed quote. Hubber keeps each earlier version with the signature that belonged to it, so there is a record of what was agreed and when. You can ask the customer to sign the new version.

Yes. A job can cover several dates. The crew finishes each day on their phones and closes the job on the last day, and the calendar and rota show every day of the job.

Yes. A recurring job creates each visit on its schedule, weekly, fortnightly, every four weeks, monthly or at an interval you choose. When a visit is completed Hubber can raise and email its invoice.

Yes. You decide the steps for each type of job: tick boxes, yes or no questions, text answers, photos and signed declarations. You choose which are required and which need a manager's approval. See crew app and job sign-off.

Whatever you switch on. Hubber can email the customer when an enquiry arrives, a survey is booked, a quote is sent, a deposit is paid, the date is confirmed, the day before the job and when the job is finished. You can reword each email or turn it off. See customer emails.

The crew open Hubber in the browser on their own phones. They can add it to the home screen, where it opens full screen like an app. There is nothing to download from an app store.

Yes, both. Notifications work on Android from the browser. On an iPhone, notifications work once Hubber has been added to the home screen.

Hubber needs an internet connection to save work. If a phone loses signal it shows an offline page, and the crew carry on when the signal returns.

Yes. Every role has its own level for each part of Hubber: no access, view, use or manage. You can rename the built-in roles and add your own. Crew see their own jobs and rota, not the company's figures. See permissions and reports.

You add the person to your staff list and send an invite to their email address. They choose a password from the link. People without an email login still appear on the rota and in pay.

Yes. Staff clock in and out on their phone, and the hours feed the timesheet and pay. Hubber only lets someone clock in on a day they are on the published rota. See rota, time and pay.