Automatic customer emails and job notifications
Customers hear from you at each step of the job without anyone in the office remembering to write. You choose which emails go out and what they say.
Twenty-two moments in a job, each with a switch
The Customer journey lists every point where a customer might expect to hear from you: enquiry received, survey booked, survey reminder, quote sent, quote follow-up, deposit requested, deposit paid, job confirmed, date changed, before the job, on my way, job completed, invoice, paid receipt and review request. There are extra ones for customers with goods in storage. Each has its own on and off switch. Nothing goes out until you turn it on, and a new company starts with a sensible set already switched on.
- One list, in the order a job happens
- Each email on or off independently
- Timings you set, such as two days before the job
Built-in wording or your own, for each service
Every email comes with plain built-in wording you can use as it is. When you want your own voice, write a template and choose it for that moment. Wording can differ by service, so a storage customer and a house move customer do not get the same email. Some moments can also change with the situation: a different confirmation for a video survey than for a visit, or a different deposit email when the date is not yet set.
Placeholders that fill themselves in
Templates use placeholders for the customer's name, the job date, the quote link, the pay link and your company details. Hubber fills them in from the real record when the email is sent. If a required detail is missing, such as a quote link on a quote email, the email is held rather than sent with a gap, and the person who looks after templates is told. Your logo, brand colour, sender name and reply-to address are set once and used on every email.
- Name, dates, addresses, quote and pay links
- Your logo and colour on every email
- Replies go to the address you choose
Preview it and send yourself a test
Before an email goes live, open Preview to see it with a real record or sample data, exactly as the customer would. Send test to me puts a copy in your own inbox, never the customer's. For moments that vary, you can preview each version. This is worth five minutes when you first set up, because the email that confirms a booking is often the first thing a customer reads from you after paying a deposit.
A delivery log, so you can answer the customer
Every automatic email is recorded in the delivery log with who it went to, which moment triggered it and when. If a customer says they never got the confirmation, you can check in seconds and see whether it was sent, or held because there was no email address on file. Emails you write by hand from a quote, a job or an invoice use your saved templates too, and show on the customer's timeline alongside calls.
Questions about customer emails
Will Hubber start emailing my customers as soon as I sign up?
Only the emails that are switched on. A new company starts with a sensible set on, using the built-in wording, and you can see and change every one of them on the Customer journey before your first real job. Hand-added contacts are only emailed if you tick the box.
Can I write the emails in my own words?
Yes. Write your own template with a subject and a body, add the placeholders you need, and choose it for a moment. You can keep the built-in wording for some emails and use your own for others.
Which address do the emails come from?
They are sent by Hubber's mail service with your company name as the sender, and replies go to the reply-to address you set. That keeps delivery reliable while the customer still sees and answers your business.
Does Hubber send text messages as well?
No. Customer messages from Hubber are emails. Your crew and office get notifications inside Hubber and as push notifications on their phones.
Can I ask customers for a review automatically?
Yes. Review request is one of the moments. Switch it on, put your review link in the template and it goes out after the job is completed.
Can one service send different emails from another?
Yes. Each service has its own row for every moment, with its own switch and its own choice of wording. A service you add later starts with its emails off until you turn them on.
Works with the rest of Hubber
Often used by: Removals Cleaning Plumbers and heating
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