Storage management software for removal and storage firms
Keep every stored customer, unit, date and price in one list. Hubber sends the invoice each week or month, tells the customer when storage is about to end, and books the return.
Real crews on real jobs, from the removals company Hubber was built in.
One record for each customer in store
A storage record holds the customer, the unit number, the start date, an end date if there is one, and the cost per week or month. Type a few letters to pick an existing contact, or enter a walk-in by name. Status is worked out from the dates, so a record moves from Upcoming to Active to Ending soon to Ended without anyone updating it. The list shows units in use and the storage income you can expect each month.
- Unit, dates, price and notes on one line
- Status that follows the calendar
- Filter the list to one customer
- Prices shown plus VAT when you are VAT registered
Invoices that send themselves each period
Tick Email invoices automatically on a weekly or monthly record and Hubber raises the invoice at the start of each period and emails it with a pay link. New storage has this on by default when the customer has an email address. Customers can pay by card through your Mollie account, by bank transfer, or by Direct Debit through GoCardless so the monthly charge is collected without a reminder. Unpaid invoices show under Owed to us like any other.
Emails at the moments storage customers ask about
Five customer emails cover the life of a storage booking: storage confirmed, storage ending soon, return booked, the storage invoice, and storage payment overdue. Each is switched on separately and uses your wording and branding. The ending-soon email goes out a set number of days before the end date, 14 by default, which prompts the customer to extend or book their goods back before the unit is needed for someone else.
Quote a move into storage in one go
A move into storage has three prices: the move in, the storage, and the delivery back out. On a Hubber quote each line is marked billed now, monthly or on return. The customer sees the whole picture and approves it once, but today's total and deposit only cover the lines billed now. Approving the quote creates the storage record with invoicing ready, and the return leg is kept as its own job to schedule when they call.
- Billed now, monthly and on return lines on one quote
- Storage record created from the approved quote
- Return delivery tracked as its own job
An in storage column on the sales pipeline
Once the move-in job is complete, the customer sits in a Job completed / In storage column on the sales pipeline. Each card shows the unit, how long they have been in, the monthly cost and whether the return is booked. The column header totals the storage income. It is a quick way to see who is still with you and who has no return date. When the goods go back out, mark them returned and the card closes.
Questions about customer storage
Can I charge weekly as well as monthly?
Yes. Each storage record has its own cost and period: one-off, weekly or monthly. Automatic invoicing works for weekly and monthly records.
How do storage customers pay?
By card from the link on the invoice, by bank transfer using the details on the invoice, or by Direct Debit set up through GoCardless. Card payments go through your own Mollie account.
What if a customer stays longer than planned?
Change or clear the end date on the record. Invoices carry on each period, the status goes back to Active, and the ending-soon email is sent again before the new date.
Do I need the removals side of Hubber to use storage?
No. You can add storage records by hand for customers who simply rent a unit. The quote and pipeline links are there when the storage is part of a move.
Is this for my own packing materials too?
No. Customer storage tracks goods you hold for customers. Boxes, tape and other items you own are handled by stock.
Works with the rest of Hubber
Often used by: Removals House clearance
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