Plumber software for call-outs, servicing and payment on the doorstep

Call-outs without the scramble

An emergency job breaks whatever plan you made on Friday. In Hubber a call-out is a normal job created in a minute and dropped on an engineer's day, and it appears on their phone straight away. The dispatch view shows each person's jobs in order and can suggest a sensible driving order using road distances. Put your call-out terms on the quote or price book as an information line, such as the minimum charge and the out-of-hours rate, so the customer has seen them in writing before the engineer arrives and there is less to argue about afterwards.

Repeat servicing that books itself

Boiler services, landlord visits and maintenance contracts are steady money that many plumbers lose because nobody rings the customer in month twelve. Set up a recurring job for each customer with the service, the address and the gap between visits. Choose every set number of days for an annual service, or monthly for a commercial contract. Hubber creates the next visit on the calendar ahead of time as an ordinary job you can move or reassign. Turn on invoicing for the series and each completed visit raises its own invoice and emails the customer a payment link.

• Weekly, fortnightly, four-weekly, monthly or a custom number of days
• Pause a series for a customer who is away and resume it later
• Changes to a series apply to future visits, not ones already booked

Payment on the doorstep

The best moment to be paid is when the heating has just come back on. Make payment a required step of sign-off and the engineer cannot close the job until it is dealt with. With your own Mollie account connected, the customer pays by card from a code on the engineer's screen or a link in their email, and the money settles to your account, not ours. Cash is recorded by method, and with the bank feed connected the engineer can press Check bank to see whether a transfer has come in. Extras agreed on the day, such as a replacement valve, are added before the customer signs, so the total is correct first time.

Parts, van stock and the real cost of a job

Fittings and spares disappear from vans quietly. Keep a stock list with quantities and reorder levels, and book items out as they are used. Parts bought at the merchant mid-job can be submitted as an expense with a photo of the receipt and tied to that job. Add labour and material lines to a job's costing and Hubber compares the total with the invoice. Across the business, the accounting pages show income against costs by week, month or year, with VAT on sales and on purchases shown separately if you are registered.

Engineers, qualifications and what each person sees

Every engineer has a staff record with contact details, documents and expiry dates. Record each person's registration card and other qualifications as compliance checks and Hubber emails a reminder before they run out. Company-level documents such as your insurance schedule are stored the same way. Roles decide access: an apprentice can see today's jobs and nothing about money, while the office sees invoices but not HR records. The rota shows who is working, on leave or on call, and time is recorded by clocking in on a phone.